SHELTER IN PLACE OPERATIONS Bermuda Banks will waive ATM fees during Shelter in Place. Harbourview, St. Georges and Somerset Branches open Thursdays: 9am - 12pm to provide the following limited banking services to the public: cheque cashing & cash withdrawals for non-debit card holders, statement printing to enable submissions for Bermuda Government unemployment support, collection of debit and/or credit cards; and collection of HSBC Security Devices to enable online banking. All other HSBC Branch access will be suspended during the Shelter in Place advisory period, from April 4 – 18, 2020. HSBC ATMs will be available to the public, along with online banking services. The HSBC Bermuda Contact Center will be available during normal hours by calling 299-5959. Pre-orders for bank drafts, cash orders, and bank cheques requested via online banking or the Contact Center will not be filled until Branch operating hours have been re-established. You can manage much of your everyday banking needs through online banking or the HSBC mobile banking app. FINANCIAL SUPPORT One of the ways HSBC are offering support is through the reduction of the bank’s Base Lending Rates (‘BLRs’) for business and retail customers borrowing in BMD. These changes will take effect on 01 May 2020. The BLR for retail customers will reduce by 0.25% (i.e. from 3.75% to 3.5%) and, given the challenges faced by small businesses in particular, they will reduce the BLR for business clients by 0.5% (i.e. from 4.75% to 4.25%). Borrowers in USD would see their loans re-priced based at prevailing market rates depending on their contractual terms. Additionally, if you are experiencing financial difficulties due to the pandemic, HSBC would like to remind you to pro-actively contact your banking Relationship Manager, or call them on 299-5959 so they can help you over the phone. They will review each case on an individual basis to determine the most appropriate way in which to support you regarding your particular financial challenges.