SHELTER IN PLACE OPERATIONS Bermuda Banks will waive ATM fees during Shelter in Place. Butterfiled Banking Centres will open one day each week in order to provide essential banking services to the community. Open Fridays during the Shelter in Place LOCATION HOURS Reid Street Banking Centre 9:00 am - 12:30 pm (Surname A - L) 12:30 pm - 4:00 pm (Surname M - Z) Rosebank Banking Centre 9:00 am - 12:30 pm (Seniors Only) Somerset Banking Centre 9:00 am - 12:00 pm St. George Banking Centre 9:00 am - 12:00 pm Limited banking services will be available at the Banking Centres, as follows: Cheque cashing Cheque deposits Cash deposits through No-Wait Deposit depository Card collection All other Butterfield Bank Branch access will be suspended during the Shelter in Place advisory period, from April 4 – 18, 2020. Wherever possible, customers are encouraged to conduct all banking transactions using Butterfield Online, the Butterfield mobile banking app, or ATMs at this time. FINANCIAL SUPPORT INITIATIVES Butterfield will introduce a number of measures to provide customers with temporary assistance from financial difficulties caused by the COVID-19 health crisis starting with decreasing interest rates on personal loans and mortgages. They also introduce a three-month automatic payment deferral programme on all residential mortgages and personal loans in good standing, meaning customers will not be making principal and interest payments for the next three months and any penalties will be waived. This will assist customers who may be facing lower incomes or cash inflow at this time. Previously announced changes to credit card rates and fees, which were to have taken effect on 31 March 2020, have been suspended until further notice.