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In accordance with Bermuda Government's new guidelines, Bermuda Electric Light Company Limited (BELCO), head office at 27 Serpentine Road will be open Monday to Friday from 8.30 am to 3:00 pm for bill payments. Customers are asked to pay using their debit or credit card if possible.   Physical distancing measures are in effect at our head office including mandatory face masks, only four people in the lobby at one time and a healthy distance of six feet between people. BELCO has provided several options for customers to view and pay their bills without having to visit the main office. Customers can sign-up for an account at www.belco.bm where they can view their account balance or they can call 299-2800 between 8:30 am and 5:00 pm and a Customer Service Representative will be happy to provide their outstanding balance. They can also send an email to info@belco.bm to sign up for e-billing and bills will be e-mailed to them. Customers may also pay their BELCO bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM. Credit card fees will be waived for online and on-demand payments as BELCO works to provide relief and options during the challenging circumstances as a result of the COVID-19 Pandemic. BELCO has also committed to not disconnect any customers due to lack of payment while public health restrictions relating to COVID-19 remain in place. BELCO continues to offer its bill deferment programme. In order to apply for the programme, customers must have an online account at www.belco.bm.   Follow the registration prompts   Once an account has been set up, under ‘Forms’ select ‘Application for Bill Deferment’ and follow the instructions to apply. Eligibility for the programme is also outlined on the BELCO website. Customers who have applied for and been approved to receive the Bermuda Government COVID-19 Unemployment Benefit will be able to defer their electricity bills for as long as they are receiving the Bermuda Government COVID-19 Unemployment Benefit. Applications will be reviewed and, if successful, a member of the BELCO Credit Team will contact customers regarding their bill deferment and future payment arrangements.    

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